Thanks. Date of experience: 18 December 2022 This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. AVOID THIS COMPANY!!!! Next time it will be JD SPORTS for my next purchase. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. We also ensure all reviews are published without moderation. We use dedicated people and clever technology to safeguard our platform. They also offer a WhatsApp device but it doesnt work. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. A refund can take up to 10 working days to show in your account. Keep up the good work Terry!Thanks so much.Tanya. No greeting, no please, no thank you. Thank you so much. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Ordered standard delivery, was dispatched the next day & arrived the day after. Yay! At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood A simple full refund is all I wanted from the first time I was messed around!! I would avoid at all costs. They sent me trainers in a damaged box. 27 Feb. At least 30% off in the . An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Ordered it on Monday and it was delivered on Tuesday. 10% off at Footasylum on first orders with this promo code. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Happy from start to finish! The kind your customers really want. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Treated myself to some new trainers and jogging bottoms in the sale! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Also it was delivered to Republic of Ireland avoiding customs charges. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Get FREE UK delivery on all orders over 60 and FREE UK returns. Do you agree with Footasylum's 4-star rating? With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. In real life, they are dull, boring and have no character at all. | Read 2,661-2,680 Reviews out of 55,033 Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Footasylum Discount Code: 10% off Everything. Order placed Sunday afternoon and delivered Monday afternoon. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Keep up the good work Terry!Thanks so much.Tanya. Hey MattThanks for taking the time to leave us a review. Happy from start to finish! Take care!Thanks,Rebekah. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. 10/10 will not be using footasylum again. Never again. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. I will always order with footasylum I am very happy with the service and products. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. One very disappointed son this Xmas! After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. And would recommend to all my friends amd family. Shocking company - bought two items trainers and sliders order value 100.28 never received. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. First and last time I will use this company. Great to hear that the parcel arrived so quickly. T3 is part of Future US Inc, an international media group and leading digital publisher. Order placed Sunday afternoon and delivered Monday afternoon. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. 3 ratings with the average rating of 4 out of 5 stars. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. My son lost out on his Christmas presents as a result. Hey Karl!Thanks for taking the time to leave us a review. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Giving one star so I can leave this review. Gain access to Footasylum UNLCKD through your main Footasylum account. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Here are 8 tips for writing great reviews. Companies can ask for reviews via automatic invitations. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. !spoke to Edge lane store about colours in crocs. In just a few steps, we'll have it sorted. 20% off selected items with this Footasylum discount code. 299.99. Click the 'Copy' button to copy it. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! To start a return, fill out the returns form that came with your order and follow the instructions on the form. Looks like they have found the nearest spare tatty box to send them out in. I was taught to value customers, no matter what job I was in. In November 2022 I placed an order with FootAsylum and it never came. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Anyone can write a Trustpilot review. Please provide a valid proof of purchase. Easy! They all fit perfectly. Only response was we would receive a call within 8 hours - that was two days ago! That is great news that they arrived a day early!We hope to see you again very soon. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. All in all, satisfied with my purchase and dealings with this shop. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. 2023 Trustpilot, Inc. All rights reserved. Asked for a pair of trainerscould not even tell what the guy said. One very disappointed son this Xmas! Delivery to Australia was super cheap and very very fast! Hey Getta,Thanks for leaving us a great review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. We hope to see you shopping with us very soon. Bought a pair of Boss trainers at the end of November 2022. How are you today? They also offer a WhatsApp device but it doesnt work. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Here are 8 tips for writing great reviews. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. Find out how we combat fake reviews. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Unable to get in touch with anyone from customer service to resolve issue. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Also it was delivered to Republic of Ireland avoiding customs charges. Totally shocking service in regards to a faulty item that they . Thanks,Rebekah. Replies to negative reviews in < 24 hours. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Would not recommend. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Order placed on Monday standard deliver paid for and the parcel arrived the next day. And would recommend to all my friends amd family. Purchased 2 pairs of Salomon trainers in different sizes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Verification can help ensure real people write reviews about real companies. . Shocking service avoid disappointment. Been trying via live chat, what's app and calling HQ. Looks like they have found the nearest spare tatty box to send them out in. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Perfect from start to finish. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! You have disabled javascript in your browser, please enable. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - It goes against our guidelines to offer incentives for reviews. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Footasylum exchanges are only available in the UK. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Here are 8 tips for writing great reviews. It goes against our guidelines to offer incentives for reviews. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. You have 28 days to return your items and you'll need your original receipt or delivery note. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We hope to see you shopping with us very soon. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Order placed Sunday afternoon and delivered Monday afternoon. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Wow! That is great news that they arrived a day early!We hope to see you again very soon. Over 90 off RRP. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Useless. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Hey Karl!Thanks for taking the time to leave us a review. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Find out how we combat fake reviews. Footasylum doesn't deliver on Bank Holidays. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Hey MattThanks for taking the time to leave us a review. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). 20%. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. | Read 8,321-8,340 Reviews out of 55,152 Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Under Armour Tech Quarter Zip T-shirt 4066499106 Mens Tops. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Ordered standard delivery, was dispatched the next day & arrived the day after. If valid, the page will refresh and your total will be updated accordingly. Ordered some trainers at 10.30pm amd paid for next day delivery. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Please note that we may share your email with the company to verify your order. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Discount. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Beth is Home Editor for T3, looking after style, living and wellness. Will definitely be ordering from them again. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. Thanks. Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. The lady at the till was no better. New customers only. Editor, Marcus Herbert. I would definitely recommend and will be a returning customer. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Anyone can write a Trustpilot review. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. We also ensure all reviews are published without moderation. All rights reserved. I brought some trainers and returned them just before the 28 day period which was allowed for returns. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. For full terms and conditions see here. A simple full refund is all I wanted from the first time I was messed around!! Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. They have scribbled size 7 on it. Further Details. !spoke to Edge lane store about colours in crocs. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! !spoke to Edge lane store about colours in crocs. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. - KM, posted 1 year ago Ordered it on Monday and it was delivered on Tuesday. Take care!Thanks,Rebekah. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Avoid this store at all costs. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Ordered and paid on 10th December my daughter's Xmas present. Rolling eyes, rude attitude. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. This is the last thing I buy from footasylum from here on. There was a problem. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. 28 Feb. Up to 60% off at Footasylum during the half term sale. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Delivery Methods. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Thank you for signing up to . Simply follow our returns portal link below. Hey MattThanks for taking the time to leave us a review. Help future customers by talking about customer service, price, delivery, returns & refunds. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR.