It was an older CBR series rod. Doing so unlocks access to our comprehensive Xpeditor replacement program and other warranty options should you require support in the future. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. I would be more understanding if the customer service part hadnt been so bad. Our technological advancements enable us to serve clients internationally. G. Loomis Canada. Sent it to G Loomis under the "lifetime warranty" and expected a replacement with minimal hassle. . Sorry, you need to enable JavaScript to visit this website. Visit our Support Centre. If your registered rod is damaged or broken, this program provides a same-model replacement for a very fair price. Please edit your content to remove the highlighted words below. Transition and implementation support is in place to assist and alleviate issues during transitions to Loomis services, whether you are new to the industry or just new to Loomis. I had a small bass on my Loomis dropshot rod, and it broke about a foot below the tip as I was lifting the fish into the boat. JetSure is the only AOG insurance solution available today. Contact us - G. Loomis US Contact us IMPORTANT! I hear you. As I was afraid, I was referred back to Loomis, they said Loomis would not allow them to exchange it at the store. This allows merchants to "see what you see" and take actions on your behalf in order to provide better assistance. Our network of specialized companies offers highly efficient, global solutions to our clientele in four well-defined business segments: Package & Courier, LTL, Truckload and Logistics. We are experiencing delays in parts of Canada due to weather. This material may not be posted on another website. Call Office: (952) 303-5029. All rights reserved. A legendary reimagination of an iconic series of actions, the G. Loomis NRX+ Jig and Worm Casting Rods draw from more than forty years of technology, innovation, and design to meet the performance demand of today's avid bass angler. 850 N. Park RoadP.O. 201 Westcreek Blvd Checking on a claim? Nor may it be copied, published, rewritten, or redistributed. Loomis Homes. Xpeditor service for NRX replacement delayed 1 to 2 months. All rights reserved. For general questions, please use the form below or call. thats the way it should be though, for as much as they cost. mheichelbech Box 219594 Kansas City, MO 64121-9594 (800) 633-3330 Contact Us Headquarters Loomis, Sayles & Company, L.P. One Financial Center Boston, MA 02111 (800) , See Also: Contact Support Preview / Show details, Contact Us Better yet, see us in person! Loomis Express I wouldnt buy another Loomis rod if it automatically set the hook. Contact - Loomis Contact Name First Last Email I would like more information about: Property & Casualty Employee Benefits Personal Insurance Aviation Insurance Marine & Boat Insurance Franchise Programs School Programs Other (describe briefly below) CAPTCHA The Loomis Company was established with one thing in mind, Customer Care. I cannot see any kind of commitment to the customer by Loomis. If you have an account, sign in now to post with your account. . Loomis Express has what it takes to be your Canadian shipping partner, with a wide range of Domestic and Export services to get your packages wherever they need to go. It was as much about the indifferent attitude by the representative. If you send a rod back for warranty, it will take 3-5 weeks for them to process your claim AFTER receiving the rod. Be the first to hear about products releases, news and events. Please do not hesitate to contact our toll-free Customer Service line at . . Xpeditor Our Xpeditor Service is a no-fault, "no questions asked" replacement program designed to get you back on the water fast (U.S. And Canada customers only). Every thing in between too. Use this page to find answers for your general questions about Loomis and its services. I also understand that to get the extreme sensitivity out of these rods and from other comparable brands you typically have to expect to give up a little durability. Please note: applicable product discounts will be displayed in the cart. Search all available positions or learn more about eligible benefits. The Loomis Company, headquartered in Berks County, PA, is one of the top 100 diversified insurance brokers in the United States. Please note: applicable product discounts will be displayed in the cart. Box 7011Wyomissing, PA 19610Phone 610-374-4040Fax 610-374-6578info@loomisco.com. Centralized contact and local account management available via national account management teams, local branch account management teams, branch contacts, and the Loomis Customer Contact Center. Display as a link instead, Email * Phone * I am interested , We have received your contact form submission. I was told I may get my replace sometime this month. 610.374.4040, Press Release: The Loomis Company Donates Gift Cards. For general questions, please use the form below or call. TFI International consists of wholly-owned, independent subsidiaries, each of which is recognized for its unparalleled expertise. 3 Adams Central 47, No. For full terms, details and instructions on starting a claim, follow the link above. 427 Pido Road Peterborough, ON K9J 6X7, See Also: Loomis customer support Preview / Show details, If you have questions about Loomis Enzymes products or integrating Loomis Enzymes into your practice, don't hesitate to contact us! For fly rods more than 15 years old, the Xpeditor service fee is $250. Outside of Canada please call 1-905-460-2530. Address: 1458 White Oak Drive. It's a fee based warranty program that allows you to get a new rod rather quickly and for pretty much whatever reason. 1359 Down River DriveWoodland, Washington 98674Phone: 1-877-577-0600, 427 Pido RoadPeterborough, ON K9J 6X7Phone: 1-866-491-5229. And now instead of returning the entire broken rod within 30 days after your replacement rod arrives, all we ask is for is the logo section of the blank for identification purposes." In the case of man-made of natural disasters, we maintain constant lines of communication with customers through the activation of our Business Continuity Plan. The first rod they said 2-3 months and it was less than 3 weeks. Clear editor. Box 7011 Wyomissing, PA 19610 Phone 610-374-4040 Fax 610-374-6578 [emailprotected] See All Locations The Loomis , See Also: G loomis customer service Preview / Show details, Contact us. Go online and get the warranty info. A legendary reimagination of an iconic series of actions, the G. Loomis NRX+ Mag Bass Casting Rods are built with the most advanced technologies, construction processes, and componentry with an emphasis on universal actions and tapers to give anglers the all-around performing rods. How We Are Here for You Just giving anyone who may find this to be pertinent, the news I just received from Loomis customer service (after a 22 minute wait on the phone). Hopefully others have a different experience. here, To submit a claim for a lost or damaged parcel, please email your claim form, cost invoice, waybill or manifest to: claims@Loomis-Express.com, Please note this email is only for claims related matters. Took it fishing a few weekends ago. good fish, but not near big enough to break a rod. Pretty good deal there too. I broke the tip section of my Loomis rod in early July. You may choose more than one. Wyomissing, PA 19610 We are in a unique situation that creates chaos. Sales Contact. Warranty They transferred me to a manager who said that usually they only replace a rod at no cost when there's a defect and that typically happens during the first couple of months of ownership, but they would go ahead and do my first replacement for free. Please verify you're not a robot before clicking submit. The Loomis company has established satellite offices in New York and Florida. Copyright 2023 Loomis Armored US, LLC. Please refer to our service alert section for updates. Do you need a receipt (ebay purchase) to get a rod replaced? But, it should be able to lift a one pound fish, glad they saw my point and shipped out a new one at no charge. Register your G. Loomis rod within 30 days of purchase. Contact Us New Business Inquiries Customer Support Careers General Inquiries Get in touch with the Loomis sales support team and learn more about how our cash management solutions can help streamline your business. I agree it should not break in the first place, that's why I stressed to them that I did not want to have not even a penny out of my pocket for a replacement and they agreed. Our Xpeditor Service is a no-fault, no questions asked replacement program designed to get you back on the water fast (U.S. And Canada customers only). I've had 10 a year old rod that the reel seat gave out, which was replaced with a new rod, to a broken guide that was sent out the day I called. Copyright 1997-2023 The Ultimate Bass Fishing Resource Guide LLC All rights reserved. Please fill out all the fields and click Submit. You may pay a price for the rod at first, but they back them up. You cannot paste images directly. Get in touch with the Loomis sales support team and learn more about how our cash management solutions can help streamline your business. According to the dictionary that I looked at, bashing involvesa level of prejudice. Rod manufacturer G. Loomis has announced updates to its warranty program to include a 'Born On' serial number on all new rods, along with a more straightforward rod return process for the G. Loomis Xpeditor Service. Loomis Flooring USA 5825 Horseshoe Bar Road, Loomis, , Loomis Development is actively seeking raw land to purchase for the development of lifestyle homes and thriving communities. charge the shipping ($20) to get it back to you. I have sent probably 4 rods back to Loomis. The Loomis Company, headquartered in Berks County, PA, is one of the top 100 diversified insurance brokers in the United States. G. Loomis 1359 Down River Drive Woodland, Washington 98674 Phone: 1-877-577-0600. Our Xpeditor Service is a no-fault, no questions asked replacement program designed to get you back on the water fast (U.S. And Canada customers only). Call Sales: (612) 750-9706. Email Address . Pasted as rich text. This is a simple, solution to your AOG related financial losses. Will be the last time for me. For all other requests, please select the appropriate contact from the above and all Customer Service related matter, please contact our Customer Service via Live Chat or by calling 1-855-256-6647, Home I broke a couple Loomis rods this year (not a good year for me in that department) and both were sent within a couple weeks. The new GLX is a beauty. Customer Services | Start a Warranty Claim, Register your Rod, Discover the Xpeditor Tip Program, Explore Xpeditor Services - G. Loomis US Free ground shipping on orders over $35 Find a Retailer Region: United States Conventional Fly Apparel & Gear About Us Support How Can We Help? If the guy had even one ounce of care about the deal I would have been more understanding. We have become too dependent on other countries cheap labor pool. Learn more about the benefits of MyLoomis. Is the $50 replacement policy a lifetime thing? Customer Service Putting Our Customers First Our customers receive peace of mind knowing that we're always here when they need us. I have a part from Daiwa that is delayed about three months. 1-866-662-0021 banker-always fishing 69,891. my 2 cents. Monday, December 14, 2020. US-Inwood, NY 11096 Phone: +1 718 868 1500 Fax: +1 718 868 1181 LOS ANGELES Loomis International (US) LLC 5777 West , Contact Info NEW LOCATION 602 E. Blackhawk Dr. Byron, IL 61010 USA Phone: 815-636-7200 Fax: 815-636-7209 Web: www.loomisltd.com The Loomis Mission The Loomis Philosophy Get . COVID has been going on for roughly 6 months now.I understand that companies relying on foreign made materials and construction are not in control of theirprocesses, but not even processing a claim for 3-5 weeks and more than 3 months to replace a popular model is problematic. Woodland, Washington 98674. Your link has been automatically embedded. For as little as $30 per flight hour, you are covered. A career at Loomis comes with many advantages. any of our electronic shipping systems. Following the call, I immediately received an email stating that my replacement rod was expected to ship on June 24 (already a week in the past). Our services include property & casualty, marine & aviation, employee benefits and personal insurance. I actually rarely post bad reviews. 2 Bridgeport 44. G Loomis Inc Rating Overall satisfaction rating Address: 1359 Down River Dr, Woodland, Washington, United States, 98674-9546 Web: www.gloomis.com Add contact information for G Loomis Inc Add new contacts A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated If you are considering purchasing a G Loomis rodyou may want to factor this into your equation. It is not prejudicial to state the facts of what happened and the results of those actions. Copyright 2023 Loomis Express. Contact us. We love our customers, so please feel free to visit us during normal business hours. Contact Us, Have a question? Unfortunately, your content contains terms that we do not allow. etc. Register your G. Loomis rod within 30 days of purchase. 1359 Down River Drive. As a Loomis client we understand your need to have shipments delivered back to you and your customers as quickly and efficiently as possible. Our customer support infrastructure is built on technology. Brampton, ON Canada, L6T 5S6. Hopefully I'll get it by then, but even if I don't it's nice to pass along a positive customer service story. Contact Us We Are Here to Help Our customer-support hours are from 6:30 AM to 11:30 PM CT every day (including holidays). Please note: applicable product discounts will be displayed in the cart. i had the same thing happen on the first fish i caught on my flipping rod down at falcon. These facilities are not open to the public! Loomis customer service. By These facilities are not open to the public! 201 Westcreek Blvd. Loomis Express. The Loomis company has established satellite offices in New York and Florida. I was able to use the Xpeditor service and I gotan IMX. The NRX though is getting updated. Sign up for an online profile or prepare a one-time shipment using your credit card. Right after we got off the water I went to try and take the rod back (I've had it about a year). Copyright 2023 Loomis Armored US, LLC. It is not my intention to bash G Loomis here as I have used their rods for the past 25 years or so and always been pleased although I have not had to utilize their warranty program or customer service. - St. Croix - my call was answered after a 5 minute wait (they do provide a call back option), and stated to be less than a month. Loomis customer service is second to none. Our customers receive peace of mind knowing that were always here when they need us. If you have a Customer Account, Phone 608 , See Also: Phone Number Preview / Show details, Loomis Insurance Services is committed to providing you with the best customer service to meet your insurance needs. For driver complaints, please call 800.327.4677. If the tip-section of your multi-piece rod has been damaged, weve got you covered. IMPORTANT! Depending on the rod series, the Xpeditor Service for casting and spinning rods range from $100 to $175, while fly rods range from $125 to $275. That's too bad for you. 850 N Park Road Out of curiosity I called Dobyns and St. Croix with the following results: - Dobyns - my call was answered immediately - the rep stated that returns are processed typically same day or next day and entire process takes 2 weeks max. There's a good chance the Loomis rod will be sent sooner than they estimate. G. Loomis 1359 Down River Drive Woodland, Washington 98674 Phone: 1-877-577-0600. 1-877-549-3638 and a technical support analyst will be available to assist you with And now instead of returning the entire broken rod within 30 days after your replacement rod arrives, all we ask is for is the logo section of the blank for identification purposes." but they shouldn't break in the first place! . One of the breaks was even with the top of the 1st guide, which almost certainly indicates an issue with the manufacturing process. All rights reserved. Paste as plain text instead, One of the most important lessons from COVID is how much the USA needs to diversify its supply chain away from China and other countries. I know the $175 is steep for the Conquest but sometimes the Xpeditor service is worth it. Upload or insert images from URL. Be the first to hear about products releases, news and events. For full terms, details and instructions on starting a claim, follow the link above. Even though Loomis-Goltl scored 18 points, it wasn't enough to hold off the Patriots. Derek 67,919. That's what we call going the extra mile. The rep stated that even after it passes warranty, there is a good chance the replacement rod may not be in stock and would likely not get replaced until after the New Year. No email replies, 22 minutes on hold and an extremely indifferent representative who very obviously only cared to get on to the next call is a deal killer for me. , , , 96 : KMS 2022 23 , , , : , Get subsidy to buy machinery and equipment | , 3 . You must have JavaScript enabled to use this form. Whether it's close to home or around the globe, we deliver to addresses coast to coast in Canada and over 220 countries worldwide. instructions are on the form. So for the rod that I broke in the window, I used the G.Loomis Xpeditor Service. For immediate assistance simply click on the live chat button to start a conversation It showed up in less than a week. I just keep the loomis shipping tube so I will have it to send the next one back in. Contact Loomis. sentiment_satisfied sentiment_neutral sentiment_dissatisfied G-Loomis Inquiry Form Please fill out all the fields and click Submit G. Loomis Customer Service. Thread starter logan1994vh; Start date Jul 2, 2021; L. logan1994vh Member. Loomis Customer Service throssing Aug 13, 2021 T throssing Well-known member Messages 361 Reaction score 3 Location Lyons, CO Aug 13, 2021 #1 I have been a devoted G Loomis customer for decades, but this is now going to change, based on my recent experience with their warranty department. gloomis replaced it no problem, i just had to pay the shipping. Interesting how that works.if your willing to pay for something your supposed to get as part of the promise when you buy the product, all of sudden everything operates like it should. We try to reply to inquiries within 24-48 hours. Regardless of the situation, there is a dedicated support or account resource ready to help. For warranty questions, click here. Our call centre hours are: Monday to Friday 08:00 to 20:00 Eastern, Quebec 08:00-17:00 Eastern. Privacy Statement. What happens if the rod becomes 20 years old and they dont make it anymore? G. Loomis rods are covered by a Limited Lifetime Warranty against non-conformities in workmanship and materials for the life of the original owner. Contact Us. It's just been my experience for the last 25 years including up until 8 months ago, every time I've had even the smallest issue it's been taken care of quickly. View customer complaints of G Loomis Inc, BBB helps resolve disputes with the services or products a business provides. With an extensive in-house IT and development team, we have the means to develop proprietary platforms to manage and improve how we service our customers. Every company is different, and has different challenges. My Fenwick lost the last 3 at the tip on 08/02. Messages 22 Reaction score 10. Jul 2, 2021 . Yes, the $50 is a lifetime deal and it's also my understanding that no receipt is required. Gear & Gadgets on the Texas Fishing and Outdoors Show, Powered by UBB.threads PHP Forum Software 7.7.3, Moritz Chevrolet - 9101 Camp Bowie W Blvd, Fort Worth, TX - Monte Coon (817) 696-2003. For billing or invoice related questions email click My partner saw it happen and was shocked a fish that small broke the rod. Have a question about your policy? Being understanding of a company during these times is everyone's own deal. Sorry, but the page you are looking for doesn't exist. By the way, I would never intentionally break a rod to take advantage of a replacement program but breaking my nearly 20 year-old 843 GLX and only paying $110 to replace it with their $450ish upgrade was a helluva deal for me. https://t.co/RBzCkjIPCx, 2021 The Loomis Company Write us at: National Customer Service. Doing so unlocks access to our comprehensive Xpeditor replacement program and other warranty options should you require support in the future. Out of curiosity I called Dobyns and St. Croix with the following results: - Dobyns - my call was answered immediately - the rep stated that returns are processed typically same day or next day and entire process takes 2 weeks max. Same situation. Reach our Customer Contact Center by calling 877.877.0560 from 6:30 AM to 11:30 PM CT every day or by completing the provided form. I work for a small company with slim margins. I bought a Conquest and the tip broke on the very first fish I caught with it. I had used that rod heavily over the years and easily got my moneys worth. Reach our Customer Contact Center by calling 877.877.0560 from 6:30 AM to 11:30 PM CT every day or by completing the provided form. October 5, 2020 in Fishing Rods, Reels, Line, and Knots. This is critical. When Florida shut down down the hotel industry for the month of April we worked 18 hour days 5 days straight to refund peoplesdeposits as soon as possible, re-booking. See Also: Loomis human resources phone number Preview / Show details, For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate Live chat hours: Monday - Friday 10:00-19:00 Eastern Customer , See Also: G.loomis customer service phone number Preview / Show details, Corporate Headquarters 850 N. Park Road P.O. I am not at all indifferent to the impact of COVID. They will send you a rod almost immediately and they can tell you what they have on hand. You can post now and register later. Its only $20 if you have the time to wait on it, Gloomis rocks love the CS have only had to use it twice hahahah. 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An online web portal fornews, views and reviewson Agriculture, reaches out to theIndian FARMERfortransforming them into agripreneurswith free accessto any information they might need for their farming operations and for diversifying into value-added vistas. For immediate assistance simply click on the live chat button to start a conversation with a Customer Service Associate Live chat hours: Monday - Friday 10:00-19:00 Eastern Customer Service 1-855-256-6647 Outside of Canada please call 1-905-460-2530 Our call centre hours are: Monday to Friday 08:00 to 20:00 Eastern, Quebec 08:00-17:00 Eastern With JetSure, we reimburse you up to 50% of your financial losses due to an aircraft AOG event. Your previous content has been restored. Regardless of the situation, there is a dedicated support or account resource ready to help. Our contact details are: G.Loomis 1359 Down River DrWoodland, Washington 98674 Phone: , Loomis International (US) LLC 130 Sheridan Blvd. Mark Perry 67,661 growth mindset activities for high school pdf $595.00 - $625.00 Shimano G. Loomis Conquest MBR Casting Rods Same for me. 2021 Copyrights. I had rodthat I broke earlier this year. They send you the new rod and you send them the old one back. Read This Before Posting! You call, they mail the rod the following day witha return label. I really dont like complaining and would much rather postabout how great something is. Choose from the options below and find the answers you need. a lesson in patience. National Customer Service Customer Service 1-855-256-6647. go online and print out the warranty form. 427 Pido Road Peterborough, ON K9J 6X7. Loomis has awesome customer service - I should know 'cause I've had to use 'em more than once (try three or four times) and that's one of the many excellent reasons I continue to buy/use their rods. A career at Loomis comes with many advantages. I wouldnt buy another Loomis rod if it automatically set the hook.