viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. I had a flight delay, can I get compensation? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. How do I get a refund from a ticket seller? - Which? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Sellers should use our automated online confirmation process. Both you and the company were insisting that you weren't in the wrong. This does not prevent us from varying these terms without reference to them. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Such notice shall be deemed given one business day after the email is sent. and in April 2019 the court found Viagogo had misled consumers and ordered Viagogo to pay a $7 million penalty in October 2020. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Phoenix Suns Tickets. All. @vrbavojtech. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. This does not affect our editorial independence. Australian music stars warn fans of buying Viagogo tickets The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. What are the viagogo Terms and Conditions? Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. City and Colour Concert Tickets. Walker said it was essential that the Switzerland-based company now remove GES SL listings and said a criminal investigation may be warranted. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . The CMA should immediately intervene and investigate these allegations and take necessary legal action.. But, if you plan to do this, you must tell your ticket seller in advance. Start selling with Amazon. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. What do the ticket split type options mean? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. ACCC orders ticket reseller Viagogo to pay $7m fine for misleading When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Did you find this answer helpful? viagogo - Buy & Sell Concert, Sport & Theatre Tickets To post a ticket for sale on viagogo You must first register with the Site. viagogo Reviews | Read Customer Service Reviews of www.viagogo.co.uk If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. What do the ticket split type options mean? Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. Tickets purchased through vendors such as these might be lost, stolen, counterfeit, or voided by the original purchaser. How much does Viagogo pay per year? You will need a username and password to access the Site and use the Services. The site operates a system wehre the tickets don't go on sale until they receieve them. How sellers get paid You may also file for a claim if your tickets are invalid or not accepted at the venue. We may investigate complaints and violations of our policies. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Viagogo cancelled my sale and wants me to pay a fee 6.9 Change or Suspension of Site. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. where did nick turani go to college brian buffini net worth 2018 You warrant that you are over 18 years old and have the legal capacity to make the transaction. the particular seat or standing area your ticket is for, including the block of seats and row number. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. How do I change my payment method for getting paid? From 17 January, it will have to make changes such as identifying when sellers are. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. This is so we can promote the sale of tickets and items that You list for sale. 2.9 a) Exception to Sellers Obligation to Confirm. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. When We receive an offer by bank transfer, We will check to see if the bank account is valid. are safe places to buy tickets. M.B, via email. How do I change the email address on my account? Look for an option to transfer the tickets through the original ticket provider's account. We will also add sales or value added tax on our fees as applicable. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. 3.1 Accurate Descriptions. If youre not offered a refund, you dont have to accept this situation. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. Super Bowl Ticket. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Dispute raised viagogo - PayPal Community They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Location. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. 2.13 Ticket Information. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Limited access. Be the first to hear about special offers. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. Viagogo Questions (page 10) | ProductReview.com.au The CMA, which has repeatedly clashed with Viagogo and StubHub over breaches of consumer law, is already scrutinising the merger of the two companies.