apple technical specialist training apple technical specialist training

Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. The entire store team benefits from your commitment to providing the best care for customers. It was just a few days later when I received my first follow-up call. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. You maintain composure and customer focus while troubleshooting and solving issues. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Get 20% off your Jamf training if you work in education. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management. You have excellent time management skills and can make decisions quickly. Necessary cookies are absolutely essential for the website to function properly. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. At Apple, were not all the same. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Apple Inc. All rights reserved. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Geniuses often made $25 to $30 an hour based on their tenure. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Recertification exams for unexpired certifications cost $49. Apple participates in the E-Verify program in certain locations as required by law. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. Great offering by Apple! I guess the one part of the job I didn't look forward to was closing the store at night. Europe's No.1 Apple Training Specialist. They offered benefit options such as health care for all employees full- and/or part-time. Copyright 2000-2023 MacRumors.com, LLC. You know, just like the things we make. This cookie is used for advertising, site analytics, and other operations. Apple Professional Training courses are available now at training.apple.com. Youll need to be flexible with your schedule. Learn more (Opens in a new window) . Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. Our training team can help you book training for your organisation or for a third party. Apple Technical Specialists also help ensure that all of Apples devicesfrom iPhones to Mac computersare compatible with each other. Surname must be different to the First Name. Apple Technical Specialists will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace. You need a current, government-issued ID to check in with the proctor and begin the exam. about 30,000 full- or part-time retail workers. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. We draw on the differences in who we are, what weve experienced, and how we think. Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Your day in the Apple Store is filled with a range of focused support and service tasks. Youll need to be flexible with your schedule. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple benefits help further the well-being of our employees and their families in meaningful ways. Apple Inc. All rights reserved. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. Either way, youll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. To view your favorites, sign in with your Apple ID. These cookies track visitors across websites and collect information to provide customized ads. Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. At other times, you refer customers to support team members who get them up and running again. The cookies is used to store the user consent for the cookies in the category "Necessary". Your base pay will depend on your skills, qualifications, experience, and location. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. . This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. Average salary for Nokia Technical Manager in Dusseldorf, Germany: [salary]. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . At first I didn't understand why she was so upset about an easily replaceable phone. At other times, you refer customers to support team members who get them up and running again. Get discovered. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Apple expert providing guidance and training on Mac support to other support team members. Core training took place off-site and included 15 new employees like. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. United States Department of Labor. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple, she had the confidence to learn something new every day. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Certifications are updated on a per product basis annually. . Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. A woman in tears came into the store because she had dropped her phone in the water. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. When a customer needs assistance, you quickly assess their situation. Our training team can help you book training for your organisation or for a third party. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. The cookie is used to store the user consent for the cookies in the category "Analytics". Apple technical specialists need to have a wide range of technical skills to be successful in their careers. It was a month before any of us would be on the sales floor alone. You may be communicating with customers over the phone, in person or through email. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. And after youve passed an exam, display your verified digital badge on any professional networking site. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. This includes knowing how to use the tools and equipment they need to complete their work. Learn more about your EEO rights as an applicant (Opens in a new window) . You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Apples most important resource, our soul, is our people. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. The difference between "Specialist" and "Genius": I was never an Apple Genius because I was a part-time employee, and Apple only offers Genius positions as a full-time job. See which role best matches your experience. NOW WATCH: The 6 best new features coming to Apple computers. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. At other times, you refer customers to support team members who get them up and running again. The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Apple on January 23 released iOS 16.3, delivering support for Security Keys for Apple IDs, changes to Emergency SOS functionality, support for the second-generation HomePod, and more. This website uses cookies to improve your experience while you navigate through the website. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. A career as an Apple Technical Specialist can be both rewarding and challenging. You need to be able to handle difficult customer service situations and have a strong knowledge of all Apple products. Copyright 2023 Apple Inc. All rights reserved. To view your favorites, sign in with your Apple ID. We deliver a full range of Apple courses, including support and repair training for Apple devices. Therefore, we are committed to treating all applicants fairly and equally. To view your favourites, sign in with your Apple ID. Youll grow your career skills, too, because leaders here take an active role in your professional development. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. It works only in coordination with the primary cookie. These cookies will be stored in your browser only with your consent. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Copyright 2023 Apple Inc. All rights reserved. Customer loyalty and satisfaction is their number one priority. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. In this role, you wont be expected to repair hardware. Below, we have recapped what to expect from Apple this March and April based on rumors. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. We also use third-party cookies that help us analyze and understand how you use this website. The mob used the electronics in the store to play music and record their dance routine. Top editors give you the stories you want delivered right to your inbox each weekday. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. You may be communicating with other technicians, engineers or managers. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. To help meet this growing demand, Apple today launched updated professional training and certifications for IT support and management. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. This provides the opportunity to progress as you grow and develop within a role. At the store I was introduced to a manager who explained that the followingSaturdaymorning theywere having a hiring event at7 a.m., and she invited me to attend. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The best part of working for Apple: It had to be launch days! After completing an estimated 14 hours of learning content, users can take an exam to earn the Apple Certified Support Professional certification. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Please note that all salary figures are . Thanks to her teams help and extra tech training, she got to know our products inside out. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . By clicking Accept All, you consent to the use of ALL the cookies. Fujitsu salary trends based on salaries posted anonymously by Fujitsu employees. All Apple certification exams are delivered through OnVuea live, online proctoring solution. Access your favorite topics in a personalized feed while you're on the go. It does not store any personal data. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Apples new IT training series begins with the Apple Device Support course. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple is a drug-free workplace. I have always loved Apple products and when looking for a new job, Apple stood out among the competitors. I agree to the. Save someone's day. Come eager to listen and learn from your team, your mentors and your customers. Apple is a drug-free workplace. At Apple, the learning never ends, and team members continually support each other. This cookie is set by GDPR Cookie Consent plugin. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. There is tons of support when needed and the training/onboarding process is great. You will be working with customers one-on-one to help them with their Apple products. Stay up to date with what you want to know. United States Department of Labor. The training has been completely redesigned and moved to an online, self-paced format. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. You have excellent time management skills and can make decisions quickly. Some employers may accept candidates with a high school diploma or an associates degree. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. And after you've passed an exam, display your verified digital badge on any professional networking site. This cookie is set by GDPR Cookie Consent plugin. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. To become Apple certified, you have to jump through some hoopsspecifically, you must successfully complete Apple's Macintosh Service Certification Exam and the Mac OS X 10.8 Lion . Because to create products that serve everyone, we believe in including everyone. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Apple's most powerful Mac will finally shift to Apple silicon. Copyright Do you love how it feels to help others? Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. I also think readers might find the level of diversity among the talent at Apple very inspiring. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Introduce yourself, and well get in touch if theres a role that seems like a good match. It felt pretty good to be able to help this woman. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. When a customer needs assistance, you quickly assess their situation. After submitting my application it was a waiting game. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. For more details and to apply, visit macadmins.org. Filter our Apple training by your desired technology. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Navigate to our course pages through the links below. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Customer loyalty and satisfaction is their number one priority. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. iOS 17 Wishlist What Do We Want to See? Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. Just fill out the form or call us directly on, By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. Technical Specialists may be required to travel to customer sites. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here?