"In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Danielle is the author of this solution article. what should I do? The game has been changed to Sunday 27th August and we are simply no longer in the UK. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard I emailed them screen shots proving there was no such disclosure. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina How Can I Request a Refund for a StubHub Ticket? 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. Stub Fraud. and would like to return it? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. However, from the date selection to the purchase the date was changed. This is ridiculous never using them again. I agree I do not like their return policy. Where's my refund? - StubHub Community This cookie is set by GDPR Cookie Consent plugin. I called ticket master and all the floor seats were sold out!! They had me wait 3 hours to tell me to go scratch. We will process the refund to your original payment method within 5 days. 3. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. We were going just to see one of them. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. We want to ensure we're giving you appropriate expectations that we know we can meet and that is why the refund process takes 30 days from the date the request was submitted. Unfortunately, my order was submitted when I was clicked the cancel button. I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I purchased a Citi field parking pass for Mets opening day. I would like my money back due to a postpond concert hours before the concert. asks for a code, which i put in, says incorrect code(which came from them). Too late to purchase decent seats. StubHub to Refund Over 75k Customers for Events Canceled During the View Ticketmaster Refund Policy. From that StubHub wallet page you can request a refund instead of keeping the credit. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. "We were only allowed 120 percent credit toward future concerts, not refunds.". Called back for refund. View Vivid Seats Refund Policy. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". This is so wrong in so many ways yet I don't have a leg to stand on. Describe your scenario and include any supporting evidence. Received only one of two tickets in one package. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Is there any way I can confirm that my Stubhub QR codes are still good? Stub hub has failed its customers once again with a terrible return policy. StubHub itself admitted no wrongdoing in the settlement. I called stub hub because my brother got the wrong seats for a concert. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Called back for refund. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. All of our tickets were void, fakes, frauds. STATE LAW SAYS IT IS A DECEPTIVE TRADE PRACTICE "TO FAIL TO PERFORM ANY PROMISES MADE TO A BUYER IN CONNECTION WITH THE REFUND." If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Can you explain to me how I can still use the credit that I was issued? I do NOT want a coupon I want my money. The refund will typically process within 5 to 8 business days. If my ticket was valid I WOULD HAVE USED IT. Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. How to contact the seller. FRAUDULENT COMPANY!!!! I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. So you don't think it's possible the original buyer got refunded and we just don't know about it? (Not to be confused with a free alcohol section which would have been great). Last Updated on September 16, 2021 by Dave Clark. Levi's Stadium Ticket Policies - San Francisco 49ers I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Thanks for stealing my money and for the lack of respect for customer experiences. Furthermore, If you have any questions, please do not hesitate to contact us. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. "If you have tickets to a show that is postponed, you will be able to select your refund . We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. On Friday, news broke that the full-refund option would no longer be available for StubHub ticketholders. The company even repeated that promise of full refunds in an email sent to Cormier in early March. Thank you StubHub. We were so upset. How do I get my money back? Needless to say, I initiated a dispute over StubHub's transaction. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email, Complete StubHub customer service contact information. i have tried to call several times but have been on hold >3 hours on 2 occasions. No. Remember to provide us with valuable feedback. Can I change, cancel, or get a refund for my tickets after - SeatGeek StubHub will contact you as soon as possible. Other sellers may take a case-by-case policy. I am beyond angry and disappointed. Following backlash from customers, the ticketing company responded in a statement this week. Back in March 2020, StubHub abruptly announced that it would no longer refund consumers for events canceled as a result of the pandemic . When you mess up, that's your problem not stubhubs and not the original sellers. Concert is tonight and just received tickets in a completely different section then what i paid for. Never got my refund from grizzmas July 31st 2021. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. I ordered the tickets less than an hour ago. Refund peoples money. Last Updated on June 24, 2020 by Dave Clark A LONGTIME BOSTON CONSUMER ADVOCATE AND FORMER ASSISTANT ATTORNEY GENERAL SAYS HE HOPES SHE WILL INTERVENE. I selected a particular date for a Broadway show. In a settlement announced Wednesday, StubHub has agreed to honor the FanProtect Guarantee, as well as disclose any future modification to its refund policies and promptly process refund. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. These returns could mean so much to so many people, myself included, as to a difference as food or rent. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Did you think about anybody besides yourself? Hope someone from Spain make a demand withe the corresponding authorities. Im sensing a nice class action lawsuit coming your way. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. I will never use StubHub again. These cookies track visitors across websites and collect information to provide customized ads. "These consumers made a deal with StubHub," he said. Please help me. I never got any emails about refunds or the fact they canceled the show. I would've been able to see Chris Brown. He reportedly paid $120 per ticket. On or about May 3, 2021, Defendant announced that it would provide Eligible A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I'm being charged on sold tickets that were then refunded. Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews When I got to the venue my tickets were no longer accessible. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Get the latest news on COVID-19 delivered to you. Explain your scenario, and provide any applicable evidence. I have been attempting to contact you several times regarding ticket order #553613638. I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. My girlfriend's 30th bday gift is being ripped off! On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Email is another option for requesting a refund. It's my money, why are they holding it?!!!! StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. They said there was nothing else that they could do. i have tried to call several times but have been on hold >3 hours on 2 occasions. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater.