I choose at this time to cancel our memberships and truGym continued to take money from my account. The day before, my payment had been taken. How many stars would you give TruGym? beyond me , they have sullied their name. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. The gym in Luton in Parkstreet are forever changing staff . How many stars would you give TruGym? Would definitely recommend to a friend especially with the ladies only facility. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Awful!!! Verification can help ensure real people write reviews about real companies. 11 Ways to Deliver Excellent Customer Service | Indeed.com The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. The gym had closed down suddenly in November 2021 and hasn't provided a refund. How many stars would you give TruGym? Companies can ask for reviews via automatic invitations. Lots of equipment to use and is open to everyone. I paid for a year membership and at that point had several months left. Awful!!! I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Staff were non empathetic and unhelpful following the incident. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Having booked online, I would have expected an email letting me know. beyond me , they have sullied their name. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. The branch (Chatham) don't even answer my emails now! Otherwise I would give it a five star rating. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. The staff, although minimal, are friendly and helpful. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Don't trust the staff at face value. Every message I had left was not responded to directly by the manager. the gym is very clean, the staff are very friendly and always up for a laugh! It does seem that there are other members who have also not been refunded. Even a reminder email could have helped, Never join this gym, Its not good. Staff on the phone where rude and abrupt and not helpful at all. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Author: Stephen Greet, Co-founder. But no way to resolve it. Good equipment. AVOID LIKE THE PLAGUE. The management are useless and very unfriendly. I tried to speak to the gym they said there was nothing they could do. The gym did not respond to my complaint. False advertising! Join the 268 people who've already contributed. For businesses Categories Blog. So far, an excellent option for a gym considering the membership prices are cheap. Voice your opinion today and hear what 263 customers have already said. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 14 of 14 This gym is great! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The staff seem to be stretched with admin-type duties and have no time to tour the gym and help members. Pay a little bit more and go somewhere decent ! It has been three weeks and no one has been in touch. I asked for complaints procedure for head office and that was also denied. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. Find out how we combat fake reviews. When it comes to growing a business, reputation is everything. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. | Read 241-259 Reviews out of 259. I use both the free weights, machines and also classes. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Companies can ask for reviews via automatic invitations. In the meantime, they have been taking money out of my account. Staff are the ones who represent the gym and are suppose to behave in a professional manner. 2023 Trustpilot, Inc. All rights reserved. Ive been at this gym for nearly 2 years. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. There is a sign on the door which states check opening dates on social media. The money left my account and from that date I have never heard anything from them. The timings of the place are good too accommodate all women there. Trugym Chathamarrrgh!!! It goes against our guidelines to offer incentives for reviews. How many stars would you give TruGym? Dont join the gym. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. You buy cheap equipment and take months to repair broken ones. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I know several members have request a standing calf raising machine. Read Customer Service Reviews of trugym.co.uk | 3 of 14 - Trustpilot The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. 2023 Trustpilot, Inc. All rights reserved. I joined truGym last week in Maidstone. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Would definitely give more stars if I could! They are young, inexperienced and basically don't want to be there. Not sit there and eat cakes.Ridicules customer service overall. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I have been trying to contact them for a refund for months and have been completely ignored. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. It goes against our guidelines to offer incentives for reviews. The payments should always come out on the same date each month, unless that date falls on a weekend in which case it will come out on the Friday before. Be friendly. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Gym was great but suddenly closed down with little more than a note on the door. Broken equipment takes a long time to be repaired. Correction: non-existent customer service. Im going to have To cancel direct debit. Here are 8 tips for writing great reviews. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Join the 271 people who've already contributed. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. Training and fitness levels catered for the individual. Any attempt to contact head office is ignored. Suggested companies are based on peoples browsing tendencies. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! How many stars would you give TruGym? Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. I'm now in the process of seeking legal advice and so far it's looking positive. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Head office failed to respond to emails! Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Bit apprehensive being a female in my 50s. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. Your experience matters. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. !Poor service. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. Once my payment went through I got an email saying that they are closed. I paid for a year membership and at that point had several months left. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Management is awful only good thing about trugym . Poor customer service and conflicting information provided by staff! How many stars would you give TruGym? I am very disappointed that you have emailed me as a new member. Join the 248 people who've already contributed. trugym customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Try to greet customers with a smile and always be courteous and respectful. Date of experience: 19 February 2018 The company needs shutting down. Join the 258 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. How many stars would you give TruGym? Pay for a trustworthy gym that obeys the law so you get the proper financial protections. | Read 41-60 Reviews out of 258 The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. 14 Customer Service Resume Examples for 2023 - beamjobs.com False advertising! We use dedicated people and clever technology to safeguard our platform. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? It goes against our guidelines to offer incentives for reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. God forbid you request to leave is apparently impossible! Understandably very angry!! Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! We use dedicated people and clever technology to safeguard our platform. I prefer to go in before work so at 6am and then use the sauna and steam room. as a regular memeber of this gym i feel it as it is my responsibility. Head office failed to respond to emails! The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Top gym with great facilities and friendly staff that are always willing to provide support and advice. I email head office never got a reply. it's never the same amount and do not expect any sort of customer service! One good search would have warned me but I was dazzled by the google and facebook reviews. I was paying double on a different gym and was always having problems but this is miles better. From my experience and many others on the web they dont respond. Consistently fail to keep to their own opening and closing times. Your experience matters. ?TruGym this is unlawful and action is being taken. !What a disgrace. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Completely unresponsive to emails. Graham. It does seem that there are other members who have also not been refunded. Good day, I have just renewed my contract after 15 months. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Again, please accept our apologies and we hope to get this rectified as quickly as possible.Thanks, The truGym Team. I use both the free weights, machines and also classes. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. This review is on the company and not the local gym. Companies can ask for reviews via automatic invitations. Informed them that I was moving house and therefore cancelling my membership. Awful showers. I go to the gym because its an only female gym, however its extremly dirty. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Pool full of screaming kids. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. We use dedicated people and clever technology to safeguard our platform. Maybe they could squeeze in another floor mat area near the gym balls. Here are 11 ways to become an excellent customer service professional: 1. As far as I'm aware non of the members have received refunds on their memberships either. The pool is excellent. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. Lovely gym with great facilities! | Read 41-60 Reviews out of 241 It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Plus side, plenty of cardio equipment. Also, water little bit too cold sometimes. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Anyone can write a Trustpilot review. And the price is ok.Over all not impressed with the gym at all. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Plus side, plenty of cardio equipment. The staff are always so friendly, helpful and encouraging when you need it the most. Needs improving but here is hoping it gets there! Absolutely flabbergasted of the audacity and attitude she had with me. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Firstly, thank you for reporting this to us. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. They offer classes which I have found very useful for my weight loss. Join the 242 people who've already contributed. Joined for a month at the Keighley branch in August 2013. I bought a membership 4 years ago. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. This week i have attended a tone class and a body pump, both were identicle. | Read 21-40 Reviews out of 266 Join now and save 30 (no joining fee offer). This hasn't happened and all attempts to contact them regarding this is being ignored. Joke of a place. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Anyone can write a Trustpilot review. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Verification can help ensure real people write reviews about real companies. Same as below - Trugym Bromley closed and didnt refund the lost membership. We use dedicated people and clever technology to safeguard our platform. The staff are more interested in their weekend plans than theirmembers. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Here are 8 tips for writing great reviews. Very shocking, and it looks like I'm one of many many cases. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. It goes against our guidelines to offer incentives for reviews. Find another gym do not get involved with them. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! The staff are friendly and the gym is very tidy. We use cookies to ensure that we give you the best experience on our website. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. DISGUSTING!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How many stars would you give TruGym? Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Contact Spectrum Customer Service - HighSpeedInternet.com 2023 Trustpilot, Inc. All rights reserved. truGym | Low-Cost Contract & Non-Contract Gym Memberships Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes.