If your event has been postponed, you do not need to return your ticket. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. FanFair Alliance - Ever get the feeling you've been cheated? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . 5.1 Investigations. Additional information can be found in our FAQs and on the ticket details pages. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Join The National Math and Science Initiative Class Action, Today! The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Rob Davies. Stray Kids Tour 2023. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. 6.3 Allocation of Risk. Also,directly on our website! 'It's been a bit of a headache and I don't know where I stand with anything.'. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? But gave me only option was to relist on their site or go to resceduled date. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. June 14, 2020 Rolling Stones concert in Louisville, KY cancelled. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Ticket-holders to postponed events will be able . Copyright (c) 2006-2023, viagogo AG. Suggested Article: Verizon Wireless SMS Refund Settlement Details. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. I have lots of interesting documentation. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. Section 75 - Tickets bought from Viagogo and concert cancelled Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. . One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. Only to be given the run around. Actions does not process claims and we cannot advise you on the Ticket marketplace platform Viagogo is fighting to prevent nationwide certification of a class action lawsuit accusing it of failing to offer refunds to events booked through the pandemic. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. If you bought your ticket from an official seller you can get a refund if the organiser cancels, moves or reschedules the event. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News Read more ts would be ready 48 . Paid 250 Euro VS the real cost of 100 euro. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. viagogo - Buy & Sell Concert, Sport & Theatre Tickets This left many customers, like Faye Hearn, concerned they'd be left out of pocket. It's unlikely you'll get the delivery costs or booking fees back, though. Welcome to viagogo's online ticket exchange (the "Site"). Carnaval Barranquilla Tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Which? According to the consumer group Which?, Viagogo's terms and conditions say . 6.5 Tax Indemnity. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. Mar 1, 2018. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Read Customer Service Reviews of www.viagogo.com - Trustpilot The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Whether a cup final, your favourite band or a destination festival, viagogo connects ticket buyers with ticket sellers around the globe. I have been researching this company and very bad negative reviews, and practices. Travis Scott performs on stage during Wireless festival in London last year. How do I get a refund from a ticket seller? - Which? This advice applies to England. The Weeknd Tour 2023. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 5.Select 'Item dispute', click Continue and follow the on . 4.1 Double Posting and Removal of Tickets. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Take a photo of a faulty item and add a brief description. Coronavirus refunds: why fans are raging over ticket policies, Original reporting and incisive analysis, direct from the Guardian every morning. 2.13 Ticket Information. Viagogo withholding refunds for cancelled events, Which? finds viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. ', Beware of this fake Disney+ phishing email. They will not give me any explantion for this. They keep finding excuses as to why it has not been processed. He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Jay Chou Concert Tickets. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. "If it's been canceled, chances are you're . 1. 7.1 Ownership of Intellectual Property. BTW the tickets were available also the same day of the concert. viagogo - Buy & Sell Concert, Sport & Theater Tickets 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Eric Clapton Concert Tickets. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Piggyback tickets may not be sold in the same listing. Viagogo customers face fight to get cancelled and postponed event refunds PDF FanFair Alliance - Ever get the feeling you've been cheated? Sent info several times and they made every excuse under the sun. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. Shows from the North American leg were also postponed until 2022 for the same reason. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. When listing seated tickets, all tickets in the same listing must be consecutive seats. Can Australians join in? Viagogo-cancelled event and refunds MoneySavingExpert Forum I had put the required amount of 180.00 per a ticket. drug injury lawsuits and product liability lawsuits. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Top Class In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. By Rhona Shennan 23rd Jul 2020, 3:38pm says firm changed policy to deny refunds if tickets can be used in 2021. 2023 considertheconsumer.com, Viagogo Fights to Avoid a Refund Refusal Nationwide Class Action Lawsuit. Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Instead, it sat on your $2,031. To register, You must provide your real name, address, phone number, and email address. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. I haven't received an email confirming my order. Viagogo | ProductReview.com.au 4 replies 17.4K views. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. history of ripping customers off and skirting the law, $4bn (3.2bn) takeover of its rival StubHub. BLACKPINK Tour 2023. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. They did not admit to law breaching and refused to provide a refund. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Wait for a StubHub representative to reach you. Arctic Monkeys Concert Tickets. 3.4 Indemnity. 2.1 Requirements. May 3, 2021 / 1:22 PM / AP. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. They gave me complete nose bleed seats. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Viagogo claims the events have been postponed, despite the event organisers confirming they have been cancelled. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber Viagogo | Complaints | Better Business Bureau Profile Also, the customer always has the option of listing their tickets on the platform if they can no longer attend the new date.'. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Waste Management Phoenix Open Ticket. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo Reviews | Read Customer Service Reviews of www.viagogo.it NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. We often link to other websites, but we can't be responsible for their content. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. However during the pandemic the response times may slow down. Here's how you can refund your Justin Bieber tickets Coronavirus outbreak: cancelled or postponed events - can I get my money back? 3. Yes, add me. I was promised a refund. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. We do not control the information provided by other users which is made available through the Site. Even if you are, it's likely to be a more complicated process. 6.2 Waiver of Consequential Damages; Liability Limit. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This will be posted quickly, exposing the company and letting others see what happened to you! 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. I would love to join this lawsuit as I am in the same boat! Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Let us know in the comments! viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. 2.4 Listing. You will need a username and password to access the Site and use the Services. viagogo - Buy & Sell Concert, Sport & Theater Tickets Elton John Concert Tickets; Andr Rieu . Ive been told a refund is coming in 10 days 4 times now. Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. 2.8 Notification. . The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. The orchestra said in a statement Tuesday that ticket buyers will be offered refunds. Generally; If an event is cancelled - you do not have to do anything. 6.4 Release. 6.11 Permitted use. Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund. Faye has now been refunded by her bank after making a chargeback claim. How to get refund for Foo Fighters tickets as band cancels their - HITC You may find other users information to be offensive, harmful, inaccurate, or deceptive. To sell tickets, a Seller lists the tickets in the Site database. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets.