I'm from singapore and my number is +65 [protected]. We use you're site often and I am very disappointed with the lie you sold. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. by vinay 7 months ago. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. 2.14 Ticket Information. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. We still haven't reached peak Viagogo. After reading a lot of negative reviews, I had second thoughts. Additional information can be found in our FAQs and on the ticket details pages. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Welcome to viagogo's online ticket exchange (the "Site"). The OP never checked properly on either of their accounts if the listings were cancelled. We may investigate complaints and violations of our policies. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. We may investigate complaints and violations of our policies. Cheers. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. Viagogo must sell StubHub's non-US business - BBC News The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Viagogo were not able to supply them at the last minute and offered a refund. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Kind regards To post a ticket for sale on viagogo You must first register with the Site. Did you find this answer helpful? You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. How can Viagogo get away with charging such big fees? We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. Viagogo says I've been paid but the bank transfer never took place. I have contacted customer service more than a dozen times without specific answers. No tickets arrived so on 15.6.17 I rang to be very ridley told there were no tickets available and they had sent an refund & email on 13.6.17 (Of which I never recieved). 5.3 Disclosure of Information. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Why is the price printed on the ticket different to what I paid? To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. All rights reserved Privacy Policy | My Account This email was sent by viagogo AG and may contain confidential or privileged information. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). During the weekend I received an email declaring you do not have tickets and will be cancelling our event and refunding the money. 2.14 Substituted Seat Locations. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. This is what they were doing in 2012 (https://www.businessinsider.com.au/the-incredible-story-of-h), " Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale". As I was told to send them to u asap so they'd have 'maximum selling time' 2.13 Seller Payment. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). and how does an unforeseen circumstance suddenly make you require tickets to a concert? Ticket listings are a representation of actual seat location. I have had to change my shifts and take unpaid leave in order to attend this show and I am not happy with the outcome. Editor, Marcus Herbert. 2.5 Tax on Seller Proceeds. We will also add sales or value added tax on our fees as applicable. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. the price it is sold for on the primary market). 10 Things Most People Don't Know About anyabraddock. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. You also agree not to separately contact the Buyer at any time for any reason. viagogo charge for cancelling sale - interiorstate.com 2.8 Payment Authorisation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Welcome to viagogo's online ticket exchange (the "Site"). Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn). Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. After check out the price all the sudden had gone upto100. Takes a few years for people to realise they are dodgy. Note that Your payment may be withheld if you violate this clause. 1.1 Introduction. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. In certain circumstances, you may be required to complete a Dispute Claim Form provide additional information in order to claim a refund. There are still plenty of tickets available on the official site. viagogo - Buy & Sell Concert, Sport & Theater Tickets This is not OK and I would not use Viagogo again. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. The Sellers and the Buyers are hereafter jointly referred to as the Members. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? I'm sure a massive company like yourself doesn't care about the odd thousand pound here or there, but to normal families this is our livelihood. 2.1 Requirements. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Rating: File your complaint. 3.2 Other Information. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. 2.9 Notification. 11th June - emailed to ask if my tickets were valid for new venue as I had read online that is was being relocated Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Jason Ridout, Listing number [protected] I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. [protected]! This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. 6.11 Permitted use. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance By using our Site, You agree to accept this Agreement. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. Can I buy tickets that are personalised with someone else's name on them? As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Invalid tickets are defined as anything where buyers are refused entry. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. ComplaintsBoard.com is a leading complaint resolution website on the Internet. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. 1.1 Introduction. 6.8 All Sales are Final. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. 2.10 Collecting Payment. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. The thing that upsets me the most is the fact that I could have used a different website to buy the tickets, and right now I'd be going to my dream concert. I have received no contact re the rearranged date of the June event. viagogo charge for cancelling sale - oshawanewhome.ca A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Primary Menu. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. Sports. ; . When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Editor, Marcus Herbert. shawn mendes tickets order no [protected]. My order ID is [protected]. When I clicked to 'report a problem' thinking o could explain the situation, I just got a messaging saying the order had been cancelled followed by an email saying my card would be charged 20 (from card details I was told were only required for ID and would not be charged). I bought 4 and spent 440 whilst tickets are still on sale for 40 each. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. by Ethan More 2 months ago. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. To post a ticket for sale on viagogo You must first register with the Site. 5.1 Investigations. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. Please remember that you will not be paid for this sale. I was told on your website that the fees are made clear but they were definitely not. We take no responsibility for such issues. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). viagogo charge for cancelling sale - kazuyasu.net Yes No Contact Customer Support Regional Settings Order ID [protected] viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair Hello 3.2 Other Information. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. Terms and Conditions - viagogo ticket exchange viagogo charge for cancelling sale - kadinlarsokakta.org To list as a Seller, You must provide a valid credit or debit card. In this instance we will hold the sum of AUD133.20 from your future sales payments. it says. This will be deducted from your next payment. If the Seller is required to account for VAT (UK or other) on the sale of the ticket, the Seller should include the VAT (i.e., total) price when setting ticket prices on the website. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 6.9 Change or Suspension of Site. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. I bought 2 x Guns and Roses tickets for Sat 17 Jun. I'm Travelling - where and when will I receive my tickets? The tickets were listed and sold for $267 in total. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. To register, You must provide your real name, address, phone number, and email address. You will need a username and password to access the Site and use the Services. 2.1 Requirements. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 6.8 All Sales are Final. Click here to get notifications about new complaints of Viagogo. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. 6.2 Waiver of Consequential Damages; Liability Limit. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. How does Complain.biz work. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. None of my emails have been responded to. Viagogo won't cancel my order MoneySavingExpert Forum viagogo charge for cancelling sale. I entered the incorrect email when registering, how do I change it? Additional information can be found in our FAQs and on the ticket details pages. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. viagogo - Buy & Sell Concert, Sport & Theater Tickets As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. If this is also unsuccessful We will not offer a refund. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Tickets came for 25/6/17. . 7.2 Copyright. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. I demand to speak to a manger or someone in charge immediately We do not control the information provided by other users which is made available through the Site. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. Including any such items constitutes a material breach of these terms and conditions. 5.4 Making Adjustments. HERE IS THE MESSAGE U SENT - AND IT ISN'T RIGHT THE PARTY RECEIVED THE TICKETS AND WENT - I HAVE THE RACKING NUMBER AND PROOF THEY RECEIVED THEM - NOW PAY ME MY $900+ Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. 0. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. In its FAQ for Can I cancel my sale? Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 6.4 Release. viagogo charge for cancelling sale. They were selling 3 lots of tickets all showing where you could be seated in the O2. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. We take no responsibility for such issues. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 2.16 Season Cards. 1.4 Modification. Be the first to hear about special offers. Sellers should use our automated online confirmation process. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Last year I put up a listing on Viagogo for 2 orchestral concert tickets. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment.